ARC Europe, the largest supplier and pioneer of B2B roadside assistance and mobility solutions in Europe, and EVBox, one of the global leaders in electric vehicle charging stations, have signed a strategic partnership to enhance the electrical shift in providing charging station assistance.
The scope of the EV (electric vehicle) assistance partnership is to provide 24/7 technical support to EVBox customers across Europe. Initially in the Netherlands, Belgium, Luxembourg, Norway, Sweden, Denmark, and Finland. This partnership is also expected to expand into France, England, Germany, Italy, and Spain in 2020.
By entering into this strategic partnership with EVBox, ARC Europe will simultaneously enhance existing call centre capabilities, providing remote technical support to EVBox customers facing issues at a charging station, and provide pan-European support using knowledgeable and experienced EV specialists.
Kristof Vereenooghe, CEO of EVBox, said: “As more and more people switch to driving electric, providing the right service and road support becomes a crucial part of our offering. Our customers have to feel that no matter where they are or at what time, we will offer them the support to get back on the road. Our European collaboration with ARC Europe allows us to live up to these expectations, and we’re excited to continue expanding our European coverage.”
Strong investments from charge point operators, OEMs, and governments show a clear trend for future charge stations. An expected 1 million private and public chargers will be available in Europe as of 2020, growing to an expected 15 million by 2030 (accordingly to McKinsey data).
ARC Europe’s collaboration with EVBox will extend and develop assistance services, and anticipate future customer demands as part of a natural evolution of the industry, including destinations from home to the office and along the route (roads, highways) to ensure full assistance coverage of EV-driver’s journeys.
Stefano Sarti, ARC Europe Group Managing Director, said: “We will also provide assistance on the road with our mobile charging modules, empowering EV drivers on the go. From the home-office commute and on the way; we will always be behind EVBox to assist EV drivers. By supporting the drivers, we are as well helping OEM’s and fleet companies to enrich their offering to their customers, ensuring peace of mind for all parties involved.”