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ARC Europe & HERE Mobility join forces to pilot MaaS solutions in Smart Roadside Assistance services

Anticipating future customer demand for the digitalisation of mobility services, ARC Europe and HERE Mobility are partnering to offer Mobility as a Service (MaaS) solutions in the context of roadside assistance.

Following the successful launch of the Smart Roadside Assistance (RSA) services to major OEMS in the European market, ARC Europe is taking the lead in integrating MaaS solutions in its digital assistance ecosystem. The scope of this partnership is to deliver personalised digital MaaS solutions in order to keep drivers mobile after an incident occurs.

ARC Europe group aims to provide its digital ecosystem a simple and seamless pan European MaaS user experience, which will complement the Digital Roadside Assistance process. Thus, following an incident, the beneficiary will be able to not only request and track the assistance patrol vehicle from any digital interface (smartphone or car dashboard), but also to request, book and track in real time a mobility resource of his choice.

The HERE Mobility Marketplace is a global and open platform that aggregates all transportation options in real time, including taxis, private hires, and public transport worldwide. Through the HERE Mobility Marketplace, ARC Europe can provide smooth and reliable end-to-end transportation services to their customers, managing all customer requests via a single, streamlined dashboard.

“We are proud to partner with ARC Europe to add the HERE Mobility Marketplace to their services,” said Liad Itzhak, SVP, Head of HERE Mobility. “This partnership enables us to provide ARC Europe’s customers the added value of a seamless, safe ride according to their needs.”

Stefano Sarti, Managing Director of ARC Europe, stated: “We identified the strategic similarities we both have in our fields. Our main B2B customers are car manufacturers in Europe facing digital transformation, moving from car ownership to car usage and looking for a convenient experience also in the assistance context.We believe that our partnership with HERE Mobility and the accessibility via the HERE Mobility Marketplace will facilitate such transformation.”

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