The future of just-in-time vehicle services and support has arrived in Japan in the form of two well-known Toyota vehicles, the Crown, the volume nameplate’s flagship passenger vehicle, and the Corolla Sport, the all-new hatchback version of the Corolla, launched this year.
Crown and Corolla Sport, as the first generation of “Connected Cars,” come standard with an on-board Data Communication Module (DCM) that links to a Controller Area Network (CAN). By using this hardware, Toyota can provide various connected services to T-Connect subscribers through its proprietary Mobility Service Platform (MSPF), an information infrastructure developed by the company for Connected Cars. Moving forward, Toyota aims to equip most new passenger vehicles in its domestic market with DCM.
“Our goal is to enhance services to customers utilising vehicle data uploaded to our mobility service platform,” says Shigeki Tomoyama, Executive Vice President of Toyota Motor Corporation and president of Toyota’s in-house Connected Company. “Importantly, we will also use connectivity to change the way we work with our dealers across the country.”
Toyota considers some connected services essential for drivers to safely, intuitively and effortlessly enjoy their cars. Connected cars, linked to the MSPF will offer customers ways to better understand, use, and care for their vehicles. Toyota also thinks the best quality connected services will combine human- and technology-based support, in what the company calls “Human Connected Service.”